Illinois Attorney General Home Page

Step 1
Step 1
Step 2
Step 2
Step 3
Step 3
Step 4
Step 4
Finished
Finished

Please fill out the form below to file your complaint with our office. Please note that you must complete all the required fields in order for your complaint to be accepted. Once you submit the form, you will be able to upload electronically any additional supporting documents you may have. Please have the documents prepared before you fill out this form if you plan to attach them.

Please use the navigation buttons provided within the form if you need to go back to or skip forward to a specific page within the complaint form. Clicking the Back and Forward buttons on your browser during data entry might cause a loss of the data that you entered.

Complaint forms are public records, which are subject to the Freedom of Information Act just like other public records. If we receive a request for copies of records that include your complaint, we may be required to provide a copy of your complaint to the requestor. Information that would reveal your identity as a complainant is, however, exempt from disclosure and will be deleted from copies that we provide, allowing the requestor to read your complaint without compromising your privacy.

Your Information

Title

Mr.

Mrs.

Ms.

First Name

Last Name

Address

City

State

Zip Code

County

Daytime Telephone

Evening Telephone

Email address

I am a senior citizen

I am a veteran

I am a service member

Name of seller or provider of service

Name of seller or provider

Address

City

State

Zip Code

Telephone

Website

I have complained to the company or individual

Click to add additional seller or provider's name

Additional seller or provider of service involved in transaction

Name of seller or provider

Address

City

State

Zip Code

Telephone

Website

I have complained to the company or individual

Go to step 2

I have submitted this to another government agency, an arbitration service, an attorney or this matter is part of a court action.

Referral Information

Name of Agency, Arbitration Service, or Attorney

Address

City

State

Zip Code

Telephone

Website

Check if court action is pending

Information about transaction

Date of Transaction

I signed a contract

Date contract was signed

This product or service was advertised

When?

How was the service advertised?

Newspaper/Magazine

Radio advertisement

Television advertisement

Internet advertisement

E-mail solicitation

Direct Mail solicitation

Telephone solicitation

Yellow pages of the telephone book

Facsimile solicitation

Door-to-door solicitation

Display at merchant's place of business

Display at a trade show/convention/etc.

Other (please specify)

Total cost of product/service

Amount paid to date/down payment

Method of payment

Cash

Bank Draft

Check

Wire Transfer

Money Order

Automatic Debit

Credit Card

Other (please specify)

Debit Card

I have contacted my credit card company to register a complaint. (Under the Federal Fair Credit Billing act, you have 60 days from the time that you receive your statement to dispute the charge.)

Where did the transaction take place?

At my home

Over the telephone

By mail

Over the Internet

Trade show/convention/home show

At the firm's place of business

By facsimile

Other (please specify)

There was no transaction

Back to step 1

Go to step 3

Click if this is regarding a motor vehicle

For complaints regarding motor vehicles

Make

Model

Year

New

As-Is

Warranty

Purchase Date

Mileage at Purchase

Current Mileage

Name of Extended Warranty

Expiration Date

Complaint Description

Briefly describe the transaction and your complaint.

Characters remaining:

What form of relief are you seeking? (exchange, repair, refund, product delivery, etc.)

Characters remaining:

Back to step 2

Go to step 4

Security Check

Type the code shown

The submitted code is incorrect

Show another code

Read the following before submitting

By filing this complaint, I hereby give the business complained about my consent to communicate, including disclosure of non-public personal information, with the Office of the Attorney General about any and all matters connected with this complaint.

I also understand that if I have any questions concerning my legal rights or responsibilities, I should contact a private attorney.

Choose one:

Please do not send this complaint to the business.

I have no objections to the content of this complaint being forwarded to the business or person the complaint is directed against.

Back to step 3

Finish

Ref #

Thank you for submitting your complaint. This is your online reference number. Please keep it for when you upload or mail supporting documents. We strongly encourage you to send supporting documents, such as contracts, billing statements, and advertisements, to assist us with addressing your complaint. If you are not able to scan and upload them, please send them to us by U.S. mail and include your online reference number.

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
217-782-1090
1-800-243-0618 (Toll free in IL)
TTY: 1-877-844-5461

Add Documents